Returns & Refunds Policy

At Fable House, we stand behind every piece we sell. Our satisfaction guarantee means that if your order arrives damaged, faulty, or isn't what you ordered, we'll make it right.

Our Satisfaction Guarantee

We'll happily provide a replacement or refund if:

  • Your item arrives damaged in transit
  • Your item is faulty or defective
  • You received the wrong item or wrong variant
  • Your order is missing items

In these cases, contact us within 14 days of delivery at hello@fablehouse.com with your order number and clear photos of the issue.

We'll arrange a replacement to be sent as soon as possible at no cost to you, or issue a full refund if a replacement isn't available.

Change of Mind

We do not offer refunds, exchanges, or cancellations for change of mind. This includes but is not limited to:

  • Changing your mind after ordering
  • Ordering the wrong size, colour, or finish
  • The item not matching your expectations of style or aesthetic
  • The item not fitting your space
  • Cancelling an order after it has been placed

Please review your order carefully, including product dimensions, finish, and quantity, before completing checkout.

If you have questions about a product before ordering, contact us and we'll do our best to help you make an informed decision.

How to Start a Return

If your item qualifies under our satisfaction guarantee:

  1. Email hello@fablehouse.com within 14 days of delivery.
  2. Include your order number, a description of the issue, and clear photos.
  3. We'll respond within 1 business day with the next steps.
  4. Once approved, we'll arrange a replacement or refund.

Refund Processing

Approved refunds are processed to your original payment method within 3 business days of approval.

Depending on your bank or payment provider, funds may take an additional 3–10 business days to appear in your account.

Faulty Items After 14 Days

If a fault develops with your item outside the initial 14-day window, contact us anyway. We assess these situations on a case-by-case basis.

Many products may carry manufacturer warranties, and we'll help you access them where applicable.

Your Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact

Questions about a return or refund? Contact us at:

Fable House
3A/16 Landy Street, Northgate, Queensland 4013, Australia
Email: hello@fablehouse.com
Phone: +61 7 3103 2034