Privacy policy
At Fable House, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or contact us.
Information We Collect
Depending on how you interact with our website, we may collect information including:
- Your name
- Billing and shipping address
- Email address
- Phone number
- Order and purchase information
- Payment-related information required to process your order
- Information provided when you contact customer support
- Technical information about your device and website usage
How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Process payments
- Provide customer support
- Handle refunds and product issues
- Communicate with you about your orders
- Improve our website, products, and customer experience
- Detect and prevent fraud or misuse
- Comply with applicable legal obligations
Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function correctly, remember preferences, understand website usage, and improve your browsing experience.
Sharing Your Information
We may share relevant information with trusted service providers where necessary to operate our business. These may include payment providers, shipping and delivery providers, website technology providers, analytics services, and customer support providers.
We do not sell your personal information.
Payment Information
Payments may be processed through third-party payment providers. Payment information is handled according to the applicable provider's security and privacy practices.
Marketing Communications
Where permitted and where you have provided consent where required, we may send you information about products, promotions, offers, and Fable House updates.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication.
Data Security
We take reasonable steps to protect your personal information against unauthorised access, misuse, loss, interference, or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, and meeting legal obligations.
Your Privacy Rights
Depending on applicable law, you may have rights regarding the personal information we hold about you, including the right to request access to or correction of your personal information.
If you have a privacy-related request or concern, please contact us using the details below.
Third-Party Websites
Our website may contain links to third-party websites or services. Fable House is not responsible for the privacy practices, content, or security of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements. The updated version will be published on this page.
Contact
Fable House
3A/16 Landy Street, Northgate, Queensland 4013, Australia
Email: hello@fablehouse.com
Phone: +61 7 3103 2034